Currency accepted

At the moment Baby IQ accepts UK Pounds Sterling.

Export restrictions

At present we cannot accept orders for delivery to the U.S.

Our 30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect.
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
Babyiq.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights below.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
· where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
· where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
· we will refund only standard (Airmail) postage charges for items delivered outside the UK
· where we collect an item from you, we reserve the right to recover the costs of collection from you.

Your Statutory Rights - Cooling-off Period

At babyiq.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio where the item has been unsealed.
Please note that we cannot accept returns if you deliver them to us by hand.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Our Refunds Policy

Our refunds policy does not affect your statutory rights.
When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

Estimated Delivery Time

All our products are normally in stock. You will be advised at time or ordering if there is any delay. All orders aim to be dispatched by 1st Class post within 24 hours or the order being made.

Postage Charge

UK postage is charged at £1.50 for orders under £20. UK Postage is free for orders over £20.
International postage rates are under review and will be announced shortly.